Our policies, in plain language
We’re writing our policies the way we run our tours — plainly and honestly. They’re being finalised with the operator right now, so this page shows what each policy will cover rather than final legal wording.
Preview page — nothing here is final. These policy summaries are placeholders while final terms are agreed and approved. Until they’re published, every booking request is handled personally, and we’ll explain the applicable terms clearly with your quote before you commit to anything.
Booking & payment terms
How deposits and payment will work — when a request becomes a confirmed booking, what (if anything) is due up front, accepted payment methods, and when the balance is payable. These terms are being confirmed with the operator and will be published before launch; in the meantime, your quote will state them explicitly and nothing is ever charged through this website.
Final wording pending client approval.
Cancellation, refunds & rescheduling
What happens if you need to cancel or move your dates — notice periods, any fees, refund handling, and how rescheduling works for both day trips and multi-day tours. We haven’t published this policy yet because we won’t invent terms we haven’t agreed; the confirmed rules will be stated with your quote and published here.
Final wording pending client approval.
Weather & operator-initiated changes
Safety comes first, always. Tropical weather and river conditions can change quickly, and this policy will explain what happens when we have to adjust a route, delay a departure, or change a plan — including the alternatives we offer and how we communicate changes as early as possible.
Final wording pending client approval.
Privacy
What we collect in a booking request and why: your party’s details so we can plan the day, dietary and allergy needs so kitchens can prepare — handled with restricted access — and your contact details so we can reply. Your information is used to run your tour, and it is never sold. The full policy will spell out storage, access, and retention.
Final wording pending client approval.
Marketing consent
Hearing from us about future trips will always be a separate, explicit opt-in — never a pre-ticked box, and never a condition of booking. Replying to your inquiry or managing your booking doesn’t put you on a mailing list.
Final wording pending client approval.
Media & testimonials
Guest photos, videos, and stories appear in our marketing only with written permission — asked for clearly, never assumed. This policy will describe how we request consent, how you can decline without it affecting your trip, and how to withdraw permission later.
Final wording pending client approval.