Questions, answered honestly
Straight answers to the things guests actually ask — and where something is still being finalised with the operator, we say so instead of guessing.
Is my booking confirmed as soon as I submit?
No — and that’s deliberate. When you submit, your request is received, not confirmed. We check availability and reply personally, usually with a question or two, then a firm quote. Nothing is charged online, and your tour is only confirmed once we’ve said so directly.
Where will I be picked up?
Wherever suits you best of two options: we collect you in Georgetown, or you meet us at the tour’s standard departure point — usually Parika, the river hub about an hour from Georgetown where the Essequibo boats depart. You choose during the booking request, and we confirm the exact time and place with your quote.
Can I be picked up from my Georgetown hotel?
Yes. On some tours — like the Pomeroon overnight and the Mahaica River Tour — Georgetown pickup is included in the price. On the Essequibo and Pomeroon day tours it’s an add-on of US$25 per person. Any surcharge is always shown before you submit your request.
What’s included in the price?
Each tour page lists its inclusions right next to the price — typically transport, boats, meals, and (on the overnight) accommodation and destination fees. The Pomeroon overnight is described as all-inclusive. The exact inclusion and exclusion list for each tour is being finalised with the operator, and your quote will spell out precisely what’s covered.
Are meals included?
Yes — on every tour. And not hotel buffets: breakfast in a river town, lunch at a family-run riverside kitchen, food that belongs to the place you’re visiting. The exact meals for each tour are confirmed with your quote.
Can dietary restrictions and allergies be accommodated?
Usually, yes — the kitchens we work with are small and personal, and they can cook around most needs if they know in advance. Tell us about any restrictions or allergies in your booking request. For serious allergies, we follow up with you directly before the tour rather than leaving it to a form field.
What’s the minimum group size?
Our tours operate from just two guests, with a preferred maximum of eight — small enough that the day still feels like yours. The Rupununi expedition is different: as a multi-day journey it has its own group rules, which are explained on its page and confirmed during the inquiry.
Are children allowed?
Our day trips and the Pomeroon overnight are shaped as family-friendly experiences, and the exact details — minimum ages, what works for which trip — are being confirmed per tour with the operator. Ask in your request and we’ll give you a straight answer for your dates. The one firm rule already: the Rupununi expedition is adults only.
What happens if weather affects the trip?
Tropical weather changes quickly, and our guides read the rivers daily. If safety asks for it, routes or timing can adjust, and we communicate any change as early as we possibly can. The formal policy on weather-related changes to confirmed bookings is being finalised — see our policies page for where that stands.
What currency is used and how do I pay?
All prices are in US dollars, shown per person — so “US$120” is exactly what it looks like, no currency conversion needed. Guyana uses the Guyanese dollar locally, but we quote and confirm everything in USD. Payment and deposit details are confirmed personally with your quote; nothing is charged through this website.
What should I bring?
Sun protection, a light rain layer, insect repellent, footwear that can get wet, a dry bag for your phone and camera, and a change of clothes if your tour includes a river swim. Early starts like Mahaica call for a warm layer for the pre-dawn boat ride. The full list, plus anything tour-specific, is in the travel guide.
How long will I spend traveling?
It genuinely depends on the tour, so here’s the honest version: Mahaica is close to Georgetown but starts at 4:00 am. Essequibo 101 is a comfortable day built around boat rides. The Pomeroon day tour is a long travel day — that’s exactly why many guests choose the overnight version instead, which spreads the same journey across two easy days. Rupununi is a five-day expedition with roughly 18 hours of total road time. Every tour page states its own travel intensity plainly.
Can I request a private tour?
Our tours are small-group by default — from two to eight guests — so even a shared departure feels close to private. If you’d like a fully private departure for your own group, say so in your booking request and we’ll come back to you with what’s possible for your dates.
Didn’t find your answer? Ask us directly — a real person reads every message. Get in touch, or put your question in the notes of a booking request.